Frequently asked questions.

Why do your candles have a processing time?

As a small, home-based business, I only keep a small stock of candles on hand due to limited space. A longer processing time allows me to make and cure the candles to order.

My candle is tunneling. What can I do about that?

Tunneling should correct itself as you continue to burn the candle. However, if you don’t want to wait that long, another option is to use a blow dryer on low heat to melt the cold wax. It will cause the candle to pool, but it should cool evenly.

Should I use your candles if I am allergic to coconut, hemp, or any ingredients listed?

For your safety, we do not recommend using our candles if you are allergic to any of the ingredients listed.

Ingredient List:

• Coconut Wax

• Hemp Oil

• Sustainably Sourced Palm Wax

• SP-487 Vegetable Wax

• Phthalate-Free Fragrance Oils

• Textile-Grade Cotton Wicks

Is there anything I should know about your candles?

Each candle is hand-poured with love, so it may have minor imperfections in appearance. These visual imperfections will not affect how they burn or smell; they showcase each candle’s uniqueness and personality.

Do you offer refunds or exchanges for your candles?

There are no refunds or exchanges for Coco Candles. If there are any issues with the candles, please email me at hello@cococandles.co or submit a contact form, and we will do our best to make it right.

How do you ship your candles during the warmer months?

We package our candles with various components to reflect heat and keep the candles cool during shipment. This may include using ice packs and a reflective wrap. As an added layer of protection, we only ship Monday through Wednesday during the warmer months. This will help minimize the likelihood that your candles will bake in your mailbox during a heatwave. If your candles don’t arrive in perfect condition, please email us at hello@cococandles.co with a picture of the affected candle(s), and we will ship out the new candle(s).