Candle Care + FAQs
Why do your candles have a processing time?
Each Coco Candle Co. candle is poured in small batches and allowed to cure before shipping. This curing period helps support a smoother burn and stronger fragrance experience. Most poured-to-order candles require up to two weeks before shipment. If a candle is already cured and available, it may ship sooner.
Are your candles ready to ship?
Some candles may be ready to ship, especially limited inventory, event leftovers, or Legacy Batch fragrances. Most core and seasonal candles are poured in small batches and may require curing time before shipment. If you need a candle by a specific date, please contact us before ordering so we can confirm what is available.
Why do some candle photos show blank amber jars?
Coco Candle Co. is currently refreshing our labels and packaging. During this transition, some product photos may show unlabeled amber jars or previous label designs. The product details listed on each product page are the most current information for that candle.
Product descriptions, fragrance notes, size, and listed product details reflect the candle being offered. Packaging may vary during the transition, but each candle is still made in small batches with the care and quality standards of Coco Candle Co.
Will my candle arrive with the label shown in the photo?
Possibly. During the brand refresh, packaging may vary. Some current and Legacy Batch candles may arrive with previous Coco Candle Co. label designs. Updated labels will be introduced as new batches are poured.
What does Legacy Batch mean?
Legacy Batch candles are limited candles from a previous Coco Candle Co. production era. These candles may include our previous coconut-hemp wax blend, retiring scent names, discontinued fragrance oils, or earlier packaging/label designs.
They are part of our limited inventory and are available only while supplies last. Once a Legacy Batch candle sells out, it may not return in the same fragrance, formula, label style, or scent name.
Legacy Batch candles were made with the same small-batch care and candle safety standards as our current collection. As we continue our brand refresh, future candles will be poured with our updated luxury coconut wax blend and may feature updated labels, packaging, and fragrance direction.
Should I be concerned about buying a Legacy Batch candle?
No. Legacy Batch candles are finished candles from our previous formulation and were made with the same care, fragrance standards, and small-batch process as our current candles.
We are simply transitioning our brand and formula direction going forward. Legacy Batch candles are a limited opportunity to purchase retiring scents or previous pours before they leave the collection.
Will Legacy Batch candles look different from the current candles?
Possibly. Legacy Batch candles may arrive with our previous label design or older packaging while we complete our brand refresh. Current and future candles may use updated imagery, labels, and packaging.
This does not affect the scent, burn quality, or candle care instructions.
Are Legacy Batch candles returnable?
Due to the nature of our products and limited inventory, Legacy Batch candles are final sale and are not eligible for returns or exchanges. If your order arrives damaged or there is an issue with your candle, contact us within 5 days of delivery with your order number and photos so we can review it.
What does “Seasonal Edit” mean?
The Seasonal Edit features fragrances curated for the current season. Some may return in a future seasonal release, while others may be limited pours. Seasonal Edit does not always mean the fragrance is being discontinued. It simply means the scent is being featured for the current season.
What wax do you use?
Our candles are made with a luxury coconut wax blend designed for a smooth, even burn and strong fragrance experience. Our updated formula is soy-free and paraffin-free and includes coconut wax, sustainably sourced palm wax, and a natural wax made in the U.S.
Some limited Legacy Batch candles may have been poured with our previous coconut-hemp wax blend. These products will be clearly marked while supplies last.
What should I know before burning my candle?
For the best burn:
Trim your wick to ¼ inch before each use.
Burn your candle long enough for the wax to melt evenly across the surface.
Do not burn for more than 4 hours at a time.
Keep candles away from drafts, pets, children, and flammable items.
Stop use when about ½ inch of wax remains.
My candle is tunneling. What can I do?
Tunneling can happen when a candle is not burned long enough during the first few burns. To help correct it, allow the candle to burn until the melted wax reaches close to the edges of the vessel. If tunneling continues, you can carefully use the foil method to help the wax melt more evenly. Always monitor your candle while burning.
Why does my candle look slightly different from another candle?
Each candle is hand-poured in small batches, so slight variations may occur. Natural wax can also change in appearance due to temperature shifts, cooling conditions, or fragrance load. These cosmetic differences do not affect scent throw, burn quality, or performance.
How do you ship candles during warm weather?
During warmer months, we take extra care when shipping candles. Orders may ship Monday through Wednesday to reduce the chance of packages sitting in a hot warehouse or transit facility over the weekend. Warm Weather Shipping Protection may be recommended during high-temperature periods and would include added insulation and cooling support to help reduce heat exposure during transit. If your candle arrives soft or slightly melted, place it upright at room temperature and allow it to fully cool before lighting. This should not affect the scent or performance.
Do you offer refunds or exchanges?
Due to the nature of our products, we do not accept general returns or exchanges. If your order arrives damaged or there is an issue with your candle, please contact us at hello@cococandles.co within 5 days of delivery with your order number and photos of the product and packaging. We will review the issue and determine the best resolution.
Can I use your candles if I have allergies?
If you are allergic or sensitive to coconut, hemp oil (legacy blend), fragrance oils, or any candle ingredients, we recommend avoiding use or consulting a medical professional before burning. Our candles are scented with fragrance oils and are not intended to diagnose, treat, cure, or prevent any condition.
Do you offer custom or bulk orders?
Custom, bulk, and gifting inquiries may be available depending on timing, inventory, and production capacity. For corporate gifts, event favors, or custom fragrance requests, please contact us at hello@cococandles.co.