Frequently asked questions.

Why do your Made-to-Order candles have a processing time?

As a small, home-based business, I only keep a small stock of candles on hand due to limited space. A longer processing time allows me to make and cure the candles to order.

What “Ready to Ship” means?

Ready to Ship candles are already handcrafted, cured, and in stock. These items ship same day or the next business day of your order, while supplies last.

They’re perfect if you need a candle quickly or are shopping for a last-minute gift. If you prefer a freshly poured candle made just for you, our Made-to-Order Collection is always available.

My candle is tunneling. What can I do about that?

Tunneling should correct itself as you continue to burn the candle. However, if you don’t want to wait that long, another option is to use a blow dryer on low heat to melt the cold wax. It will cause the candle to pool, but it should cool evenly.

Should I use your candles if I am allergic to coconut, hemp, or any ingredients listed?

For your safety, we do not recommend using our candles if you are allergic to any of the ingredients listed.

Ingredient List:

  • Coconut Wax

  • Hemp Oil

  • Sustainably Sourced Palm Wax

  • SP-487 Vegetable Wax

  • Phthalate-Free Fragrance Oils

  • Textile-Grade Cotton Wicks

Do you offer refunds or exchanges for your candles?

There are no refunds or exchanges for Coco Candles. If there are any issues with your candle, such as broken or cracked glass, significant wax loss, or receiving the wrong item, please email hello@cococandles.co with a photo of the affected candle(s), and a replacement will be shipped to you.​

How do you ship your candles?

We only ship Monday through Wednesday to minimize the chance of the candles being stuck in a warehouse. For warmer weather shipments, we offer additional protection for our candles with various components to reflect heat and keep the candles cool during shipment. This may include using ice packs and a reflective wrap. This will help minimize the likelihood that your candles will bake in your mailbox during a heatwave.

If your candle arrives warm or slightly softened, simply allow it to cool completely at room temperature before lighting. This will not affect scent throw or performance.

Is there anything I should know about your candles?

  • Our candles are made with a high percentage of natural coconut wax, which can soften in high heat. If your candle arrives warm, allow it to cool fully before lighting—it will reset beautifully.

  • Each candle is hand-poured with love, so it may have minor imperfections in appearance. These visual imperfections will not affect how they burn or smell; they showcase each candle’s uniqueness and personality.