Privacy Policy

Last Updated: 12 June 2026

This Privacy Policy explains how The Coco Candle Company (“Coco Candles,” “we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit or interact with www.cococandles.co (the “Site”), place an order, contact us, or sign up for marketing communications.By using the Site, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number, if provided
Shipping and billing address
Order and purchase history
Payment-related information processed by third-party payment providers
Messages, reviews, customer service inquiries, or other communications you send to us
Marketing preferences, including email subscription status, SMS/text messaging opt-in status, and communication preferences

We may also collect limited technical and website usage information, including:

IP address
Device type
Browser type
Operating system
General location information
Pages viewed
Referring website or source
Date and time of website visits
Cookie and analytics information

We do not store full credit card numbers on our website.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Confirm purchases
Send order status and shipping notifications
Provide customer support
Respond to questions, requests, or complaints
Personalize and improve the shopping experience
Improve our products, website, marketing, and customer service
Send marketing emails or promotional messages, or text messages if you choose to subscribe or opt in
Send SMS/text messages related to order updates, shipping or pickup coordination, customer service, product availability, restock alerts, promotions, seasonal releases, product launches, and brand updates, depending on the consent you provide
Maintain records of your communication preferences, including email subscription status and SMS/text messaging opt-in status
Prevent fraud, unauthorized transactions, abuse, or security issues
Maintain business, accounting, tax, and legal records
Comply with applicable legal obligations

Marketing communications are optional. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

If you opt in to receive text messages, message frequency varies and message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may reply HELP for help or contact us at hello@cococandles.co.

3. Payments and Third-Party Service Providers

Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our website.

We may share limited information with third-party service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting and ecommerce platforms
Email marketing platforms
Customer service tools
Analytics providers
Advertising or marketing tools
Fraud prevention or security providers

These providers may receive only the information needed to perform their services. Their use of personal information is governed by their own privacy policies, service terms, and legal obligations.

We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent information to third parties or affiliates for their own marketing or promotional purposes. SMS information may be shared only with service providers as necessary to deliver text messages on behalf of The Coco Candle Company.

4. Cookies and Tracking Technology

We may use cookies, pixels, analytics tools, and similar technologies to:

Help the website function properlyRemember user preferences
Maintain shopping cart functionality
Improve browsing experience
Analyze website performance
Understand visitor behavior
Support marketing, advertising, or retargeting efforts

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information.

However, no online system, website, payment process, or electronic transmission can be guaranteed to be 100% secure. You are responsible for using secure networks, protecting your account information, and contacting us if you believe your information has been compromised.

6. Data Retention

We retain personal information only as long as reasonably necessary for business and legal purposes, including:

Order fulfillment
Customer service
Accounting and tax documentation
Fraud prevention
Legal compliance
Business recordkeeping
Dispute resolution

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

7. Your Privacy Choices

You may contact us to request that we:

Provide access to certain personal information we maintain about you
Correct inaccurate personal information
Delete certain personal information, where permitted
Update your marketing preferences
Remove you from marketing communications

Some requests may be limited if we need to retain information for order fulfillment, tax records, fraud prevention, legal compliance, dispute resolution, security, or legitimate business recordkeeping.

We may need to verify your identity before processing certain requests.

8. Email, SMS, and Marketing Communications

If you sign up for our email list, make a purchase, or otherwise opt in to marketing communications, we may send you product updates, promotions, launch announcements, abandoned cart reminders, and brand news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

If you opt in to receive text messages from The Coco Candle Company, we may use your mobile phone number to send order updates, customer service messages, product availability updates, restock alerts, promotions, abandoned cart reminders, and other Coco Candle Co. text communications based on the consent you provide.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP.

Transactional emails related to orders, shipping, account activity, or customer service are not considered marketing emails and may still be sent when necessary.

9. Children’s Privacy

Our Site is not directed to children under age 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

10. International Users

Coco Candles is based in the United States. If you access the Site from outside the United States, your information may be processed, stored, or transferred in the United States.

By using the Site, you acknowledge that your information may be handled under U.S. laws, which may differ from the laws of your location.

11. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third parties.

You should review the privacy policies of any third-party websites or services you choose to use.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Site after changes are posted means you acknowledge the updated Privacy Policy.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact us:

The Coco Candle Company

8735 Dunwoody Pl, Unit 13255, Atlanta, GA 30350
Website: www.cococandles.co
Email: hello@cococandles.co