Return Policy

Last Updated: 28 May 2026

At The Coco Candle Company, each product is made in small batches with care. Because our candles and home fragrance products are personal-use items, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed, unless otherwise required by law.

No Returns or Exchanges

We do not accept returns or exchanges for:

  • Change of mind

  • Fragrance preference

  • Used, opened, burned, sprayed, or altered products

  • Products purchased by mistake

  • Product misuse

  • Failure to follow care or safety instructions

  • Delayed packages caused by the shipping carrier

  • Lost or stolen packages after carrier-confirmed delivery

  • Incorrect or incomplete shipping information entered by the customer

  • Warm-weather softening, sweating, or minor cosmetic changes that do not affect product use

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within five (5) days of delivery at hello@cococandles.co.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Clear photos of the packaging and shipping box

We will review the issue and determine whether a replacement, refund, or store credit is appropriate.

The Coco Candle Company reserves the right to deny claims that are incomplete, submitted after the five-day window, unsupported by photos or order details, or caused by customer misuse, improper handling, or failure to follow care and safety instructions.

Warm Weather Shipping Notice

Candles are sensitive to heat, especially during warmer months. During summer or periods of high temperatures, candles may soften, sweat, shift slightly, or show minor cosmetic changes during transit.

These changes are usually temporary and do not mean the candle is defective.

If your candle arrives warm or softened:

  • Bring the package inside as soon as possible

  • Keep the candle upright

  • Allow the candle to return to room temperature before opening, moving, or burning

  • Do not place the candle in direct sunlight, a hot car, near a window, or near a heat source

  • Allow the candle to fully reset before use

Minor wax sweating, frosting, surface texture changes, or softening caused by heat exposure are natural characteristics of wax-based products and are not considered damage or defects.

Customer Responsibility During Warm Weather

Customers are responsible for providing a safe and accurate shipping address where packages can be received promptly.

We strongly recommend shipping to a location where someone can bring the package indoors soon after delivery, especially during warm weather.

The Coco Candle Company is not responsible for melting, softening, theft, or heat-related cosmetic changes caused by packages being left outside, in mailboxes, in parcel lockers, in vehicles, or in direct sunlight after delivery.

Shipping Carrier Issues

Once an order has been shipped, we are not responsible for delays, delivery errors, lost packages, stolen packages, incorrect delivery scans, or other shipping issues caused by the carrier.

If your package is delayed or appears lost, contact us and we will do our best to assist with the carrier claim process where available.

Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout.

If a package is returned due to an incorrect or incomplete address, refusal, failed delivery attempt, or other customer-related issue, the customer may be responsible for additional shipping costs.

Final Sale Policy

By placing an order with The Coco Candle Company, you acknowledge and agree that all sales are final and that candles and home fragrance products must be used, stored, and handled according to the care and safety instructions provided.